The Multi-Platform Desktop - Frequently Asked Questions.
- 1) What is "OSx86 Compatible"?
- 2) What is "Leopard" or Mac OS X?
- 3) What is "Ubuntu" or "Fedora"?
- 4) What is the Multi-Platform Desktop from RSOL PC?
- 5) Will I receive an operating system CD/DVD with my Multi-Platform Desktop?
- 6) How do I install OSx86, Ubuntu or Fedora onto RSOL PC's Multi-Platform Desktop computers?
- 7) Will OSx86 be preinstalled on my Multi-Platform Desktop from RSOL PC?
- 8) What kind of warranty is included with the Multi-Platform Desktop models?
- 9) Can I use the Apple Update feature?
- 10) Is it ok for me to violate Apple's software EULA?
- 11) Can I install my own operating system on the Multi-Platform Desktop?
- 12) Can I order a Multi-Platform Desktop without an operating system?
- 13) How long will it take for me to receive my Multi-Platform Desktop?
- 14) Do you ship internationally?
- 15) Why should I buy a Multi-Platform Desktop instead of a Mac?
- 16) Does the Multi-Platform Desktop come with a keyboard & mouse?
- 17) Do I have to pay extra for a Firewire card?
- 18) Do you offer a reseller program?
- 19) Is OS X Leopard or Ubuntu or Fedora better than Vista?
- 20) I've heard using Leopard on a non-Apple computer is illegal. Is that true?
- 21) Can I run Leopard on any PC?
- 22) Who is RSOL PC?
- 23) How long has RSOL PC been in business?
- 24) I want to check you out in person before I order. Where is your Service Facility located?
- 25) Do you offer to pre-install any 64-bit versions of Windows Vista?
- 26) What is your return policy?
- 27) Do you offer to pre-install Windows XP?
- 28) Is the Multi-Platform Desktop from RSOL PC capable of running two operating systems at the same time?
- 29) What kind of power supply is in the Smooth Series Desktop?
- 30) What is the maximum amount of RAM that can be installed in the Smooth Series Desktop?
- 31) When will you stop offering Windows XP as a preinstalled operating system?
- 32) Have you ever considered pre-installing Leopard as a standard operating system choice on the Multi-Platform Desktop?
- 33) Where can I read a copy of the warranty?
- 34) People say the Multi-Platform Desktop is a "Mac clone". Is that true?
- 35) Is Microsoft Office going to be preinstalled?
- 36) Do the Multi-Platform Desktops support "vanilla" kernels?
Have a question that's not already been answered here, or would like to leave a comment? Leave it here.
1) What is "OSx86 Compatible"?
"OSx86 Compatible" essentially means the ability to run a slightly modified version of the Mac OS X® operating system on an Intel-based computer that's not an authentic Apple Macintosh. This slightly modified version of Apple's operating system is commonly known as "OSx86", and much of its development is attributable to a community-supported group known as the 'OSx86 Project'. OSx86 is not an authorized operating system release by Apple, Inc and its distribution may violate copyright law. Note: RSOL PC does not promote, endorse or participate in the distribution or use of illegal software.
2) What is "Leopard" or Mac OS X?
Mac OS X 10.5 Leopard® is arguably one of the best operating systems available. It is manufactured by Apple, Inc and designed to run exclusively on Apple Macintosh computers. Leopard is a powerful alternative to Microsoft Windows that is used on the majority of computers worldwide. OSx86 is a slightly modified version of Leopard and is able to run on specific traditional PC hardware components. OSx86 is not released by Apple, Inc.
3) What is "Ubuntu" or "Fedora"?
Ubuntu and Fedora are Linux operating systems that have been growing in popularity over the last few years. Fedora is developed by the community-supported 'Fedora Project', and is sponsored by Red Hat. Ubuntu is another Linux distribution that has consistently been rated among the most popular since its first release in 2004. Fedora and Ubuntu are refreshing alternatives to Microsoft Windows that is used on 91% of computers worldwide.
4) What is the Multi-Platform Desktop from RSOL PC?
The Multi-Platform Desktop from RSOL PC is a computer that is technically capable of running multiple operating systems, either independently or simultaneously, with minimal or no software patching. These operating systems include: Microsoft Windows®, OSx86, Fedora, and Ubuntu. Please note: the installation of Mac OS X onto the Multi-Platform Desktop from RSOL PC is a violation of the Mac OS X® EULA. For additional information please refer to the dedicated page on our web site that clearly discourages the use of OSx86 or Leopard on non-Apple hardware.
5) Will I receive an operating system CD/DVD with my Multi-Platform Desktop?
A genuine Windows® operating system CD/DVD will be included with your Multi-Platform Desktop if you have opted for us to preinstall Windows® onto your model. We will not include any other operating system at this time.
6) How do I install OSx86, Ubuntu or Fedora onto RSOL PC's Multi-Platform Desktop computers?
The installation of an operating system is a very precise process, but certainly something you can accomplish by performing simple research on the internet. Popular sources of information can be found by querying "osx86" in any web search engine. A similar strategy can be applied if you need assistance with re-installing Fedora or Ubuntu. Please note: installing Mac OS X 10.5 onto a computer that has not been manufactured by Apple, Inc is a violation of the Mac OS X 10.5 Software EULA.
7) Will OSx86 be preinstalled on my Multi-Platform Desktop from RSOL PC?
No. Although RSOL PC's Multi-Platform Desktops are capable of running OSx86, we will not pre-install the operating system on your behalf because you must personally agree to the terms & conditions of the EULA, and RSOL PC is not authorized by Apple, Inc to distribute or modify their software. If you want a computer that is preinstalled with Mac OS X 10.5 Leopard®, RSOL PC recommends you purchase a genuine Macintosh computer from an Apple authorized reseller. For additional information please refer to the dedicated page on our web site that clearly discourages the use of OSx86 or Leopard on non-Apple hardware.
8) What kind of warranty is included with the Multi-Platform Desktop models?
All Multi-Platform Desktop computers from RSOL PC include a 1 year hardware limited warranty and 90-days software support for the preinstalled Windows® environment. Unfortunately no software support is provided by RSOL PC for any OSx86 or Linux environments at this time.
9) Can I use the Apple Update feature?
If you choose to install OSx86 onto your Multi-Platform Desktop from RSOL PC, it is strongly recommended that you do not attempt to use the Apple Software Update feature of OS X®. While your Multi-Platform computer is capable of running OSx86, you should always remember that the hardware components are designed primarily to run in a Windows® environment, and any new features or "fixes" that are released for OS X® could potentially corrupt your system.
10) Is it ok for me to violate Apple's software EULA?
If you violate Apple, Inc's software EULA you are effectively breaking a contract, and would be subject to whatever penalties there are for doing so if Apple, Inc is successful in taking any legal action against you. RSOL PC cannot recommend or endorse that you violate Apple's software EULA. For additional information please refer to the dedicated page on our web site that clearly discourages the use of OSx86 or Leopard on non-Apple hardware.
11) Can I install my own operating system on the Multi-Platform Desktop?
You are authorized to install any compatible operating system you wish providing you have a valid license to do so, but please bear in mind that we will only be able to provide warranty support for your hardware, not any third party operating systems. Also note that you are fully responsible for adhering to the terms and conditions of the Operating System's EULA.
12) Can I order a Multi-Platform Desktop without an operating system?
Yes. However please be advised that your warranty support will be limited to hardware only.
13) How long will it take for me to receive my Multi-Platform Desktop?
Your Multi-Platform Desktop will ship within 10 business days of our receipt of your payment. If there are any delays we will personally call you in addition to sending an email.
14) Do you ship internationally?
Unfortunately we are unable to ship our desktops outside of the United States. If you are outside the United States and wish to purchase our computers, consider making arrangements with a friend or family member that does live within the United States. We would be happy to ship your computer directly to them instead, and they could in turn forward the computer to your country.
15) Why should I buy a Multi-Platform Desktop instead of a Mac?
This is a very common question and one that requires a detailed answer. The Multi-Platform Desktops from RSOL are affordable computers that have the capability of delivering moderate to high performance and the freedom to run multiple operating system environments with little or no hardware incompatibility issues. Our models are targeted to the typical Windows user that desires a PC that can offer more operating system flexibility than the models from the big manufacturers like HP, Dell and Acer. Because of this inherent flexibility, some people have begun to associate our models to those offered by Apple, Inc. While it is very flattering, the comparison is in our opinion misguided, and instead a testament that our models can and have crossed over to other operating system platforms. Realistically, RSOL PC does not expect many (if any) Mac owners to suddenly abandon their computers for one of ours. What we do expect though are Windows users placing orders because they're looking for an affordable Windows-based computer that can run other operating systems like Linux. We find it odd that some journalists & bloggers keep stating anybody can build their own computer with the same capabilities as our Multi-Platform models, so that is enough reason not to buy our Multi-Platform models. While it is true that our Multi-Platform models can be duplicated by a hobbyist, the same can be said for any computer produced by HP, Dell and Acer. Most of these bloggers and journalists do not recognize the average computer user does not feel comfortable or have the expertise or time in building their own computer from scratch. Fortunately we do recognize this, and is why we build desktop computers in the first place - just like Dell, HP, Acer and even Apple.
16) Does the Multi-Platform Desktop come with a keyboard & mouse?
Yes! Your Multi-Platform Desktop computer includes a mouse & keyboard.
17) Do I have to pay extra for a Firewire card?
Absolutely not! Firewire capability is included as standard equipment on our Multi-Platform Desktop models.
18) Do you offer a reseller program?
Not at this time. We firmly believe in dealing with our end-user customers directly.
19) Is OS X Leopard or Ubuntu or Fedora better than Vista?
Each operating system has their own advantages and disadvantages, but ultimately only you can decide which is better.
20) I've heard using Leopard on a non-Apple computer is illegal. Is that true?
No. Apple's software EULA (End User License Agreement) specifically states that Mac OS X® should not be installed and used on a non-Apple labeled computer. It is important to understand that Apple's software EULA is not a law, so therefore it is not illegal to violate it. However if you violate the EULA you are effectively breaking a contract, and would be subject to whatever penalties there are for doing so if Apple, Inc is successful in taking any legal action against you. RSOL PC cannot recommend or endorse that you violate the EULA. For additional information please refer to the dedicated page on our web site that clearly discourages the use of OSx86 or Leopard on non-Apple hardware.
21) Can I run Leopard on any PC?
No. Mac OS X® requires very specific hardware to run correctly and legally: an authentic Apple Macintosh computer. The "underground" version of Mac OS X® known as OSx86 can run on specific Intel-based PC's. It has been inaccurately reported on the internet that anyone can install Leopard on every Intel X86 system. If that were true then the OSX86 Project would not exist. Some hardware components are more compatible than others when it comes to running non-Windows operating systems, and our Multi-Platform models have taken all the guesswork out of the equation. We deliver a product that contains the most compatible hardware. Note: OSx86 is not an authorized operating system release by Apple, Inc and its distribution may violate copyright law. RSOL PC does not promote, endorse or participate in the distribution or use of illegal software .
RSOL PC Services has been serving South Florida since 2003 and focuses on full service, computer sales and solutions for businesses and home users. More details about who we are and what we do can be found here.
23) How long has RSOL PC been in business?
We have been in business since 2003. RSOL PC has been conducting business at it's new retail location in Lauderhill, Florida since October 2008. Between May 2007 and August 2008 we conducted our business operations at a small retail facility in North Lauderdale, Florida. From 2003 to 2007, RSOL PC was a home-based business with a primary focus of providing on-site service to end users and local small businesses.
24) I want to check you out in person before I order. Where is your Service Facility located?
We are located at 4554 North University Drive, Lauderhill, Florida. You are welcome to drop by Thursday through Saturday, from 12pm to 6pm.
25) Do you offer to pre-install any 64-bit editions of Windows Vista?
Yes. We will add all 64-bit editions of Windows Vista as an upgrade option in the very near future.
26) What is your return policy?
Our return policy is detailed in our Terms of Sale document.
27) Do you offer to pre-install Windows XP?
Windows XP is currently available as a pre-installed operating system on our Jive Series Multi-Platform Desktop models. But you must act now because Windows XP will no longer be available after January 31st, 2009.
Absolutely. You will need to use either the built in Vista boot-loader or a third-party loader.
29) What kind of power supply is in the Smooth Series Multi-Platform Desktop computer?
We are currently using a high quality Thermaltake 500 Watt power supply in the Smooth Series Desktop. Its a no brainer that the power supply is one of the most important components inside a computer, but its an unfortunate reality that many computer companies often install either a low-power or no-name unit inside their models just so they can save themselves a few bucks. RSOL PC will never sacrifice reliability over function. Check our Press Release from 11/3/2007 to see the proof.
The first generation Smooth Series Multi-Platform Desktops from RSOL PC support a maximum of 8GB of RAM. The second generation Smooth Series Multi-Platform Desktops released in Fall 2008 support a maximum of 16GB of RAM.
31) When will you stop offering Windows XP as a preinstalled operating system?
It is our hope to continue offering Windows XP on our models until January 31st, 2009.
Yes. For a period of time prior to the official release of our Multi-Platform Desktops, we did seriously consider pre-loading Leopard onto our models. But in the absence of a reliable way to provide software updates and the recent events involving Apple, Inc and another computer manufacturer, it became evident that the only viable solution would be to withdraw Leopard as a standard operating system choice, and in fact discourage its use on our models..
33) Where can I read a copy of the warranty?
The Standard Limited Warranty can be found here.
34) People say the Multi-Platform Desktop is a "Mac clone". Is that true?
No. The Multi-Platform Desktop from RSOL PC is a computer that is primarily sold with a preinstalled Windows operating system, but is also capable of running other popular operating systems like Fedora and Ubuntu. Many people (mostly Mac owners) often forget these facts because our computer can also be easily tweaked to run OSx86, and there aren't too many ready-built computers on the planet that can make that claim.
35) Is Microsoft Office going to be preinstalled?
No. Microsoft Office is a not part of the operating system and needs to be purchased separately.
36) Can the Multi-Platform Desktops support "vanilla" kernels?
The Smooth and Jive Series Multi-Platform Desktops from RSOL PC are capable of running the OSx86 "vanilla" kernel. The Tango Series requires a slightly modified OSx86 kernel. Please remember though that Apple, Inc prohibits the installation of their operating system onto any non-Apple labeled computer, and RSOL PC does not recommend you violate the terms of any company's software End User License Agreement.
"Mac OS X", "Leopard", "Mac Mini", "MacBook", "MacBook Pro" and "MacPro" are
registered trademarks of Apple, Inc. "Windows" and "Windows Vista" are
registered trademarks of Microsoft Corporation. The "PC_EFI v8" emulator by "Netkas"
is an Open Source software title that was made for use without restriction and
made freely available in the public domain until April 2008, and is derived from
Open Source code originally provided by Apple, Inc until circa 2006. The "GRUB"
boot loader is an Open Source software title that was made for use without
restriction and is freely available in the public domain.
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