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If you've been shopping around for the right PS3 repair shop, you may have noticed each one claims to offer the fastest or the most reliable services. Some will claim to have the lowest prices while others may tell you about the large number of PS3 repairs they perform each day so just on that basis you should trust them. The head-to-head comparison table below cuts through all the gimmicks and provides you with an easier way to make the right decision. Be sure to also read the real-world unedited customer reviews posted on third-party web sites, not just the ones they want you to see on their own site.
Our long list of "perfect score" reviews is purely the result of our commitment to reliably repair each PS3 as if it were our own and provide absolutely the highest level of customer service before, during and after each repair. Why? Satisfying customers by providing reliable repairs is simply the most effective way to grow our business. That's why we've been around since 2003, from fixing computers to game consoles. We are still the only PS3 repair company that stands behind all of our repairs with a "no bull" 1-year limited warranty, and all procedures are the same $99 flat-rate regardless of symptom. UPS makes deliveries to us in the morning and picks up in the late afternoon, so most PlayStation 3 consoles received at our publicly accessible service facility in Fort Lauderdale, Florida are diagnosed, repaired, tested and shipped back out the same day. Note: Same-day service is currently not possible for consoles sent with the "YLOD / red blinking light on start-up" problem. To begin the PS3 repair process with us, simply follow the instructions below.
The Sony PlayStation 3 Repair Process In 5 Simple Steps
STEP 1 Our Service Facility is located in Fort Lauderdale, Florida, so first you must decide how you're going to get your PlayStation 3 to us. Here are your three options:
i) Our Worry-free Shipping Kit. This is the most simple and recommended method because everything you need to get your PlayStation 3 safely to our Service Facility is included in the kit, such as a pre-molded shipping box, a pre-paid one-way UPS shipping label, and the Service Request form. Once your shipping kit has been ordered, you can expect to receive it on your doorstep within 2 to 5 business days. Many of our customers especially from California, Pacific Northwest and the Northeast regions favor this option because not only is it the safest & easiest way to ship their PS3 across the country, it is also far less expensive than if they paid for their own shipping label, packing materials and a suitable box from UPS or FEDEX. Click here to order the Worry-free Shipping Kit. Please note: this kit is not available for purchase by Alaska or Hawaii residents.
ii) Your Own Packaging. You may choose to send your PlayStation 3 to us in your own box and supply your own packing materials & shipping label. If this is your preferred method, please be sure to read and follow our self-ship & packing guidelines and then download, print and follow the instructions in this Service Request Form. Adobe Reader is required to view the form. We strongly recommend you purchase adequate shipping insurance as we will not be responsible for any damages that occur to your unit during transit.
iii) Local In-Store Drop-off. If you live in the South Florida area, you are welcome to bring your PS3 console in person to the Service Facility between 10am and 6pm Monday through Saturday. This method is by far the quickest and cheapest way to have your PlayStation 3 repaired, because you will be avoiding all shipping charges and the transit time it takes for it to be shipped to & from the Service Facility. Please note: we do not provide "While you wait" service, so plan on leaving your unit with us.
All repairs are just
$99.00 (plus $12.50 return shipping to the lower 48 states & DC, if applicable). Florida residents are subject to applicable sales tax.
If you were tempted to open up your PlayStation 3 because you thought
you could fix it yourself, please make sure it is fully reassembled before
bringing or sending it in otherwise additional charges may apply to your bill!
If you have any questions about covered repairs, please call 888.214.8625.
STEP 2 If you are bringing your console in person to the Service Facility, or you ordered our pre-molded shipping kit in Step 1, you may skip this step.
Otherwise, please download and print the Service Request Form. Fill out the requested information and send it with your PlayStation 3 console to: RSOL PC, 4554 North University Drive, Fort Lauderdale, FL 33351. Do not send any payment now! Do not send any wires or controllers! STEP 3 We begin the actual
repair on your PlayStation 3. If your PlayStation 3 was mailed to us, we will contact you by phone
or email to confirm your console's safe arrival at the
Service Facility and then begin the repair.
STEP 4 We will contact you again after your console has been successfully repaired
to collect payment by major credit card (VISA/MC/AMEX/DISC) or VISA / Mastercard
debit card. Most repairs we perform are completed and shipped back
the same day it is received at our Service Facility. Please note: same-day
service is not possible for units sent in for the "Yellow light of death / red
blinking light on start-up" problem. Repair time for this symptom is typically 5
to 10 business days due to the extensive labor & testing processes that need to
be performed.
STEP 5 UPS will provide you with a tracking number via email when your console is boxed and ready to ship. Your PS3 will be shipped back to you in the same box we received it in. Local customers may pick up their repaired PlayStation 3 in person and avoid the return shipping charges.
Important information about "YLOD" aka "Yellow Light of Death" / Blinking Red Light
1) How long will it take to repair my PS3? If you're mailing your console to us, check this map to see how many business days it will take to reach our Facility in Fort Lauderdale, Florida by Ground.
When your PS3 console arrives at our service facility you can be assured we will treat it in the same manner as we treat our very own consoles. In fact, when you get it back you'll probably find that it is actually in better cosmetic condition than when you sent it to us, thanks in part to the free preventative maintenance procedures we will perform. When we work on your console we will take every precaution to handle it with with care, use ESD equipment when working on the internals, and perform graceful system shutdowns to preserve the important data on your console's hard drive
We go to great lengths to ensure the replacement parts needed to repair your "fat" model PlayStation 3 are in stock at all times, so typical turnaround time is 3 hours from the time your PlayStation 3 is received and checked in at our Service Facility. In the rare event that your console needs a component that is temporarily out of stock or requires additional testing we will contact you by email or phone to inform you of the delay.
Repairs may take longer than "same-day as received" if your console was previously worked on by you or a third-party repair company.
Turnaround time may also be extended if you opted for any additional non-standard services such as "Arctic Silver 5 thermal compound replacement".
If your PlayStation 3 is being sent in for the common "yellow light of death / YLOD / red blinking light on start-up" problem, the repair time is typically 5 to 10 business days due to the extensive labor and testing procedures required to complete a successful repair.
Once the repair has been completed and your payment has been received, review the map below to see how many business days it will take to arrive back at your address:
To get the repair process started with us, print this form or call 888.214.8625 toll-free.
2) How much will it cost to repair my PS3? We charge a simple flat rate of $99.00 for the repair of any one issue. If you are not local to our Service Facility in South Florida and need to mail your gaming console to us for repair, a $12.50 charge will be added to your bill to cover the return shipping costs of sending your gaming console back to you after the repair is complete. Florida residents are subject to 6% sales tax.
If your console arrives at our facility in a disassembled state, a $10 service charge will be added to your bill to cover the costs of securing your console so it will be entitled to receive warranty coverage from RSOL PC / PS3RepairShop.com. Therefore, please make sure that everything is put back together completely if you were tempted to open it up and tried fixing it yourself.
Please note, if your PS3 is later determined to be non-repairable by RSOL PC, your cost will be $25 to cover bench time plus the shipping & handling costs of returning your console back to you, or you can trade it for a replacement system. To get the repair process started, print this form or call 888.214.8625 toll-free.
3) Will you transfer my game saves that are on the original hard drive? If you would like us to transfer your "game saves" and downloaded content from your original fully functional hard drive to a new 500GB hard drive we will be happy to perform this extra service for you for just $10. Please note (1) this optional service is not necessary if you only wish to preserve your user profile & trophies; (2) this charge does not include the cost of the new 500GB hard drive component; (3) Florida residents are subject to 6% sales tax.
Our Service Center is conveniently located for South Florida residents at: RSOL PC: 4554 N. University Drive, Lauderhill, FL 33351 which is about 1 mile south of Commercial Blvd, and about 1 mile north of Oakland Park Blvd in Broward County. Call us at 954.495.4235 (Broward) or 888.214.8625 (Toll-Free) for additional details.
If you're mailing your PS3 console to us please print a completed copy of this form and mail it with your console to our service center by either Fed Ex or UPS. We strongly recommend you do not send us your PS3 by US Mail because there's a higher probability that it will get damaged in transit. Be sure to keep a record of your UPS or FED EX tracking number and don't forget to insure the package because we won't be responsible if it gets lost, stolen or damaged in transit!
5) Can you repair my PS3's Blu-Ray drive? Absolutely! Blu-Ray failures are the most common PS3 repair we perform. To get the repair process started, print this form or call 888.214.8625 toll-free.
Yes! The process is quite simple. Simply print a completed copy of this form and mail it with your console to our service center by either Fed Ex or UPS. Your repair cost will be $99.00 + $12.50 for return shipping services back to your address. We strongly recommend you do not send us your PS3 by US Mail. Be sure to keep a record of your UPS or FED EX tracking number and don't forget to insure the package because we won't be responsible if it gets lost, stolen or damaged in transit! Once the repair or upgrade is completed on your PlayStation 3 console, we will call you to collect payment. We accept all major credit cards (Visa, Mastercard, Amex or Discover). FL residents are subject to 6% sales tax.
7) What happens if you can't fix my PlayStation 3? You can be assured we will use our very best effort to resolve the technical issues you are experiencing with your PlayStation 3 console because that is simply the most profitable course of action for us to take; we make money by fixing things, not by sending them back unrepaired. However, in some cases it may be impossible for us to repair your PlayStation 3. The most common causes are because your console was previously worked on by another company or individual and additional & irreversible damage is now present, and/or because your console needs an entire system board or bluray logic board replacement. In these situations we will return your console unrepaired for a fee of $25 to cover the costs of shipping, handling and bench time.
We may be able to accept your non-repairable console as a trade towards a discounted brand new PlayStation 3 console. If you prefer not to incur any additional costs we can safely dispose your non-repairable console free of charge. Any non-repairable console that has been abandoned at our service facility for more than 28-days from the closure of your service ticket will be automatically torn-down and disposed in accordance with any applicable local regulations.
8) How much does the PS3 hard drive upgrade cost? We charge a flat-rate $99 to install a brand new 500GB hard drive into your Sony PlayStation 3 console. This amount includes the cost of the new hard drive and the labor to perform the installation and configuration of the part into the console. All hard drive replacements or upgrades include a three-year manufacturer's limited warranty. FL residents are subject to 6% sales tax.
9) How much warranty do you provide for this PS3 repair service? We provide an unprecedented "no bull" 1-year (365 days) limited warranty on parts & labor for the specific repair we originally performed on your console. For example if we originally fixed a laser problem with your bluray drive, and then a few months later you have another problem with the laser, your repair is covered under our warranty. However, if you're now having a problem with your hard drive or some other component, then that issue will not be covered by our warranty.
The warranty includes the cost of one-way shipping in the event that you need to send your console back to us. The warranty will also provide two-way (round trip) shipping for failures that reoccur within 14 days of the original repair. The full terms and conditions of our Standard 1-Year Limited Warranty Agreement can be downloaded and viewed at www.rsolpc.com/warranty/warranty.pdf. Most of our competitors offer 30 to 90-day warranties. For added piece of mind, we also offer extended warranties up to 3 years for less than $50. Details of these rates can be viewed in this form. Our Hard Drive Upgrade Service automatically includes a 3-year limited manufacturer's warranty on the hard drive component.
10) Do you sell games for the PS3? Yes! By mail order only. You can view our online PS3 software catalog here. In order to minimize delivery times, we ship from multiple Distribution Centers in the USA (located in Atlanta GA, Harrisburg PA, Fresno CA and Chicago IL), so average delivery time to your doorstep is 48 to 72 hours from order placement. We do not stock any games or accessories at the Service Facility, however we can accept advance orders for these items when you drop off your console for repair and the items will be ready for pick-up at the Service Facility by the time you come back to pick up your repaired console. If you are mailing your console to us for repair and would like to place an order for accessories or games, we will include those items with your repaired console when we mail it back to you.
11) Which PS3 models can you repair? We fix the following PS3 model numbers: CECHA01 (60GB), CECHB01 (20GB), CECHE01 (80GB), CECHG01 (40GB), CECHH01 (40GB), CECHK01 (80GB), CECHL01 (80GB), CECHP01 (160GB). To get the process started, print this form or call 888.214.8625 toll-free.
We also perform repair procedures on the newer PlayStation 3 slim models (CECH2001A 120GB & CECH2001B 250GB). Most of the slim models still fall under Sony's manufacturer's warranty so we encourage you to call them first, however if you no longer have your original sales receipt Sony may deny your warranty claim even if it is still less than one year old. If you are denied warranty coverage from Sony, we will be happy to perform the repair for you. Please note that we currently carry a very limited supply of PS3 Slim parts because of the aforementioned reasons, so we may not be able to offer you same-day service on these models.
12) How do I pay for the PS3 repair service? Payment for your repair is not due until we have completed the servicing and testing of your PS3 console. Once your console has been repaired and has passed all diagnostic tests, we will contact you by email and phone to collect your payment or schedule a mutually convenient time for you to come and pick up your console at our service facility. We accept all major credit cards, PayPal, and Google Checkout. If you do not have a credit card, you may purchase a prepaid credit card at your local check cashing store. We do not accept checks or money orders under any circumstances.
13) Can you just sell me the component I need so I can fix my PS3 myself? Unfortunately we no longer sell our components to the general public because customers frequently misdiagnose their PS3's symptoms and/or order incompatible components, or the components are improperly installed. In order to prevent potential customer dissatisfaction in these scenarios, we only sell our components in bulk to approved resellers. Minimum order size is 100 pieces. All components will ship from our service center located in Fort Lauderdale, FL and lead time is 72 hours before orders are shipped. We do not collect sales tax from Florida resellers who provide us with a copy of their valid Reseller Sales Tax certificate issued by the State of Florida. Florida Reseller Certificates should be faxed to 954.742.2888.
14) My PS3 has the "YLOD" problem. Can you fix it? What is the "Yellow light of death" or "YLOD"? According to Sony it is the manner in which a PlayStation 3 indicates it has experienced a "general hardware failure". Unfortunately this usually means there's a major component failure on the main system board inside the PlayStation 3, and needs to be replaced. If your PlayStation 3 has the dreaded "YLOD" (see video above) we recommend you contact Sony directly to purchase their flat-rate "out of warranty" repair service where they will likely replace your PS3 outright, or you find a company that can perform reliable BGA "Re-ball" services. Under no circumstances should you be tempted to settle for the common "reflow" solution that is widely advertised by many third-party companies. Let us explain why those cheap "reflowing" repairs are going to cost you more money in the long run:
Most third-party companies who claim to resolve "YLOD" afflicted consoles will attempt to fix your original system board by using a labor-only process called "reflowing", where concentrated heat is blasted at the GPU (RSX chip) so the solder beneath it can re-establish proper contact with the motherboard. They usually charge about $50 to $70 for this service depending on where you take it. It's important to note that no parts are actually replaced or physically removed from the motherboard during this process, and is the reason why these companies can't offer any meaningful warranty on their work. Some of them may even have videos on their homepage where they compare the repair process to "patching a tire" and admit their fix is only temporary. Sadly, they will still be happy to take your money two or three times before they eventually tell you your PS3 is non-repairable. That's not how we operate. We tell you straight-up that its a waste of your money trying to "patch up" the solder on the RSX chip by merely blasting heat at it - it will just be a matter of time before the failure occurs again.
Some of our competitors will disagree with our opinion and will claim their "reflows" can last years simply because they want your business and make that quick $60. However its all just marketing hype since they can't offer any real proof of its reliability. If you think "reflow" repairs are reliable then you may want to check out these independent real world comments from other YLOD victims here and here. As you will see, every single "reflow" quick repair attempt was ultimately unsuccessful. Some failed within a few months, some within a few hours. Some never worked at all. "Reflowed" consoles are "ticking time-bombs" - plain & simple, and they are disturbingly plentiful on Craigslist and eBay, so beware if you're thinking of replacing your YLOD PS3 for a cheap one off the internet.
"Re-balling" is an alternative procedure that can be used to treat "YLOD", and yields much better results than "reflowing" -- as long as the issue is directly related to the RSX chip. "Re-balling a PS3" is the procedure of de-soldering the RSX chip from the motherboard so the old degraded solder can be removed then replaced with brand new solder. The RSX chip is then reinstalled on the motherboard and your PS3 will then function as good as new. Currently the disadvantage of "re-balling" is the associated cost, which is higher than the quick "reflow" repair due to the extensive labor that is involved. Third-party companies that perform "re-ball repairs" typically charge around $130 to remove your RSX chip from the system board so they can apply new solder, then reinstall the original RSX chip.
So what happens if your "YLOD" has absolutely nothing to do with the RSX chip and the problem is actually because of some other chip failure on the system board? The "reflow" and "re-ball" fixes will have absolutely no effect, and your PS3 will then be deemed "non-repairable". The biggest consequence of this scenario is you just lost your one and only chance of having your PlayStation 3 completely replaced by Sony, and the price for you to get back into a working PS3 is now going to cost you much more than that flat fee Sony would have charged from the get go.
No third-party company can reliably resolve the YLOD issue by performing a "reflow". The reliable resolutions are to either have the unit completely replaced by Sony, or find a reputable third-party company that performs high quality "re-ball" services and is willing to back up their work with a solid warranty. Ever since we first started repairing PlayStation 3 consoles, we had always taken the unique position of advising our would-be customers to contact Sony instead of us if their PS3 had the "YLOD" -- we turned down literally hundreds of repair requests while we worked diligently towards providing a solid but still affordable "YLOD" solution that we would feel comfortable with putting our name and staking our reputation on. In May 2011, we will finally be launching our "RSX Re-ball" solution which will include the minimum one-year warranty and the same $99 flat rate fee that we offer for all the other PS3 repairs we perform.
The bottom line if you have a "YLOD PS3" is you shouldn't take any chances or waste your money on a "reflow" gamble - just call Sony toll-free at 800.345.7669 and get it exchanged for a replacement console, or get it "re-balled" by a professional and keep your original console with all your game-saves intact.
15) Can you fix my Xbox 360, Wii, PSP, PS2, DS? Unfortunately we only fix Sony PlayStation 3 consoles and Sony PSP handhelds at this time.
16) Why should I trust RSOL PC to fix my PS3 instead of Company X? There are many good reasons why you should be careful when choosing someone to work on your equipment. There are many dishonest companies out there but there are also some companies that are honest and run a legitimate operation. Its a fact that dishonest companies usually don't stay in business too long because the bad reviews on the internet will catch up with them real fast. Honest and dependable companies are usually around for a long time. RSOL PC has been around since 2003, and you can find a few independent reviews about our PlayStation 3 repair services posted here.
RSOL PC / PS3RepairShop.com knows that word-of-mouth referrals are the most powerful form of advertising. Its a simple fact that if we take care of you properly you will probably tell someone else about your good experience, and that may lead to a new customer for us. If we don't treat you right, you will certainly tell twice as many people that we should be avoided at all costs, and we would have great difficulty attracting new customers. So you can see its clearly much better for business if we take care of you rather than try to cheat you. We keep our prices simple and affordable, and you'll never be hit with a stack of hidden charges when its time to pay your bill. This philosophy has worked for us for the last 7 years, and with your continued support we expect to be around for many more years to come.
You can be assured that when your console arrives at our service facility we will treat it in the same manner as we treat our very own consoles. When we work on your PS3 we will take every precaution to handle it with with care, use ESD equipment when working on the internals, connect it to Uninterruptible Power Sources, and perform graceful system shutdowns to preserve the important data on your console's hard drive. Take a close look at our competitors' online repair videos and you will see some do not take any of these precautions.
We've also seen that some of our competitors boast in their advertisements and on their web sites about the "hundreds" of PS3's they fix per day, or "thousands per month". Sounds impressive, but we think those claims are a little ambitious because if you were to do the math and add up all their alleged repairs (one competitor alone claimed to fix over 20,000 PS3's last year yet we can only find a half-dozen reviews about their repair service), then consider the number of repairs that Sony performs at the official service center (which should be higher than everybody else combined because they are Sony, after all), it would seem to indicate the PS3 has a higher failure rate than an Xbox 360. If you believe that, then you must be a 360 Fanboy.
We don't claim to repair "hundreds" of consoles per day because i) we simply don't, ii) we believe the more someone says they do something, the reality is often the complete opposite, and iii) the actual number we do repair is irrelevant, because we know you're only concerned with our ability to repair just one console: yours! As long as it doesn't have physically damaged AV or USB ports - we can handle it!
17) Do you perform the repair in-house or do you ship it out to a third-party like Company X? We perform all repairs in our Service Facility in Fort Lauderdale, Florida. Our Service Facility is located at 4554 N. University Drive, Fort Lauderdale, FL 33351. We do not ship your console out to third-party companies to perform the repairs. We do the work ourselves in-house because shipping the console out to a third-party is a time-consuming and costly process for everyone involved.
We actually now give a 1-year warranty instead of our previous 180-day standard warranty as a result of establishing a relationship with a new primary supplier of Sony OEM products. When we say we perform high quality work, we weren't kidding! We do the job right the first time, so everyone's happy and that means more customers for us.
For laser replacements, we use the same top-quality components that were used in the original 60GB (CECHA01) and 20GB (CECHB01) PlayStation 3 models. For the more recent models (2008+) we use high-quality dual-lens optical assemblies.
If manufacturer "A" provides a 1-year warranty on their products, and manufacturer "B" provides only a 90-day warranty on their products, which product would you want to be installed in your PlayStation 3? We install manufacturer "A" products because we know you recognize that manufacturer "A" provides a better quality product than manufacturer "B".
Unfortunately most other companies use the lower quality products from manufacturer "B" simply because it costs them less money. If you have any doubts, just take a look at our competitors' warranties, then ask yourself this question: Why would a PS3 repair company only give a 90-day warranty for a repair if the replacement components they install come with a 1-year warranty from the manufacturer? The reason is because they bought the cheaper & lower quality components that only have a 90-day warranty from the manufacturer.
Beware of companies that claim to offer you a generous extended warranty from a 90-day base warranty. These are artificially-inflated extended warranties to attract new customers. Ask for a copy of their warranty document (if they even have one) so you can see what is and what is not covered, who pays for return shipping, etc. The full terms and conditions of our Standard 1-Year Limited Warranty Agreement can be downloaded and viewed at www.rsolpc.com/warranty/warranty.pdf.
19) Do you sell accessories for the PS3? Absolutely! All accessories for your PS3 can be purchased directly from our web site at http://www.rsolpc.com/ps3. We do not stock any games or accessories at the Service Facility, however we can accept advance orders for these items when you drop off your console for repair and the items will be ready for pick-up at the Service Facility by the time you come back to pick up your repaired console. If you are mailing your console to us for repair and would like to place an order for accessories or games, we will include those items with your repaired console when we mail it back to you.
20) Do you sell refurbished PS3's? Occasionally. Quantities are usually very limited and the popular PS3 60GB models are always the most sought item. To check our current availability of used and refurbished models, call 1.888.214.8625 toll-free or click here.
When you send your PS3 to Sony for a "YLOD" repair service, they are almost certainly going to replace your console with a refurbished unit, so that means you will lose all your game-save data. To avoid this potentially ugly scenario, you should frequently back up your data when your console is fully functional rather than start worrying about your data when a disaster has already happened and your options are severely limited.
Its very understandable to be concerned about packing up and mailing your PS3 half way across the country to a company you've never heard about or dealt with before. We have a few reviews posted here, so take them for what they're worth. Whoever you ultimately choose to fix your console, just make sure you take all necessary precautions before boxing it up and mailing it away. Use the same rationale that you would when deciding which website you can trust with your credit card. Research the company, obtain addresses and phone numbers, get a contact name, insist on tracking numbers. If during your research you uncover something that doesn't seem quite right, don't send it!
If you're local to RSOL PC's service facility, you're welcome to drop in and pay us a personal visit. If you're half way across the country, use the internet and research us. Most of the information we suggested you obtain is right here on our web site. Yes, you will get your console back if you send it to RSOL PC; when all is said and done, getting paid to repair your console is worth a lot more to us than trying to steal your broken console -- and we're not just talking about the $99 fee we will charge for your repair! We know a satisfied customer will always refer their friends and family to a company they had a positive experience with. So to us, you're worth much more than a single $99 repair fee.
23) How much does it cost to mail my console to you? The cost of shipping your console to our service facility in 33351 varies. The weight of your package is going to be about 10 to 13 lbs and if you choose to send it by FEDEX or UPS ground you will be looking at a range of $10 to $25. The cost of packing materials will be additional. A cheaper alternative is to order our worry-free shipping solution for $24.99 which includes a pre-molded box, instructions and a one-way shipping label to send your PS3 back to our service facility. We prefer you do not send your PS3 to us by US Mail because they always arrive very late in the day and sometimes their packages arrive in pretty bad shape. We have received a few damaged packages from customers in the past and coincidentally or not, they all arrived via USPS, and did not include suitable packing material. Here are our guidelines for shipping and preparing your PlayStation 3 for transit.
The only advantage of sending your PS3 to us in your own box is it eliminates the 2 to 5 day waiting period for our Worry-free Shipping Kit to arrive. If you're sure using your own box & packing materials is the way you want to go, it is important that full protection is provided against vibration and impacts during transit to & from our Service Facility. The worst enemy to your PS3 during transit is vibration and impacts. So as a guideline, make sure your box is at least 7" tall, and your PS3 is completely bubble-wrapped. A perfect box size would be 17" x 17" x 8". Do not send your PS3 in its original retail box unless you are placing that box inside a larger outer box. Do not send wrap the original retail box in paper! Do not use T-shirts as a substitute for bubble-wrap. Do not rely on newspaper or Styrofoam as cushioning material, and absolutely do not use inflated air-bags because they always, always, always arrive deflated due to the relatively heavy weight of the PS3; use packing peanuts instead, and make sure a layer of the packing peanuts are placed beneath, around and above the bubble-wrapped PS3. Remember, your PS3 is a very sensitive piece of electronic equipment, so don't let it get destroyed in transit because a suitable shipping box and appropriate packing materials were not used. We've seen it too many times before, and believe us its no fun breaking the news to a customer that their system now has a "yellow light" (in addition to the original problem) or is physically destroyed because it wasn't packed properly!
"Reflowing" is a procedure that is used to temporarily fix a "Yellow Light Of Death" issue. Essentially what this means is that intense heat is blasted at a particular area on your PlayStation 3's system board in the hope that the loose solder connections inside and around the GPU chip will be fixed. Most companies that claim to fix the YLOD problem by "reflowing" simply take a heat-gun and wave it in a circular motion a few dozen times over your PlayStation 3's system board. Some companies use a professional device that resembles a microwave which may seem impressive, but it does essentially the same job. In many cases both procedures can get your PS3 back up and running for a short while. However the flaw with this "repair" procedure is that no parts (or solder) ever get replaced, so you're still stuck with the original components that have already experienced a major failure, and you can absolutely count on it failing again a short while later. The only true way to resolve the problem is to replace the damaged component outright, not patch it up "like a tire". Your best solutions for this problem is to either have a "re-ball" service performed on the RSX chip by a reputable third-party company (like us), or contact Sony and let them replace your console outright with a refurbished model for about $140.
25) Will you charge me sales tax? We only collect sales tax from Florida residents.
26) When do I pay for the repair? Payment is not due until we have completed the repair and testing of your PlayStation 3 console. We will contact you by phone to collect the payment when it's due, not before. If we cannot reach you by phone, we will invoice you by email, and your payment can be made at your convenience through Google Checkout or PayPal. If payment is collected before 3pm EST, your item will be immediately released to UPS, a tracking number will be generated and emailed to you, and you will have your working console back about 1 to 5 business days later.
27) Ok you convinced me. I want you to repair my PS3. What is the next step? The next step is for you to follow these simple instructions. Do not send any payment with your console! We'll ask you for that when we're ready to ship it back to you.
28) I called you before 6pm and nobody is picking up. What's the deal with that? The most likely reason is that we are with another client. Tip #1: Calling 8 times in a row will not get you to a live person any sooner than leaving a voicemail on the first call. The second reason is that we close at 6pm Eastern Standard Time, so there there's a possibility that you just called too late! Tip #2: Even if it is past 6pm EST, you are still encouraged to call because we may still be in the office finishing up the day's repairs. Regardless of the reasons, if you do encounter our voicemail system simply introduce yourself to it and leave a short message with a return phone number. Someone will call you back as soon as humanly possible, guaranteed! Its not uncommon for us to return messages outside our official business hours, so go ahead and call us right now at 888.214.8625.
29) What do I need to put in the box when I ship my console to you? The only advantage of sending your PS3 to us in your own box is it eliminates the 2 to 5 day waiting period for our Worry-free Shipping Kit to arrive. If you're sure using your own box & packing materials is the way you want to go, it is important that full protection is provided against vibration and impacts during transit to & from our Service Facility. The worst enemy to your PS3 during transit is vibration and impacts. So as a guideline, make sure your box is at least 7" tall, and your PS3 is completely bubble-wrapped. A perfect box size would be 17" x 17" x 8". Do not send your PS3 in its original retail box unless you are placing that box inside a larger outer box. Do not wrap the original retail box in paper! Do not use T-shirts as a substitute for bubble-wrap. Do not rely on newspaper or Styrofoam as cushioning material, and absolutely do not use inflated air-bags because they always, always, always arrive deflated due to the relatively heavy weight of the PS3; use packing peanuts instead, and make sure a layer of the packing peanuts are placed beneath, around and above the bubble-wrapped PS3. Remember, your PS3 is a very sensitive piece of electronic equipment, so don't let it get destroyed in transit because a suitable shipping box and appropriate packing materials were not used. We've seen it too many times before, and believe us its no fun breaking the news to a customer that their system now has a "yellow light" (in addition to the original problem) or is physically destroyed because it wasn't packed properly!
All you need to include in the box is your PlayStation 3 console and a copy of the completed Service Request Form. That's it! Do not send any money and do not send any controllers, wires, games or Blu-ray movie discs because we have those items here at our service facility. When its time for us to ship your console back to you after the repair, we will re-use the same box and packing material that you used to send us the console in the first place. Remember, if any damage occurs to your package in transit to or from the service facility, it is your responsibility, because it's your box, not ours!
30) How long have you been in business? RSOL PC began its operations in Sunrise, Florida, back in May 2003. In spring 2007 RSOL PC opened its first publicly accessible service facility in North Lauderdale, Florida, and by fall 2008 RSOL PC moved to a much needed larger location in Lauderhill, Florida. RSOL PC provides computer and PlayStation 3 video game console repair services for local and national customers.
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Terms of Sale
“PlayStation”, “PLAYSTATION”, and “PS” Family logo are registered trademarks of Sony Computer Entertainment Inc. "Better Business Bureau" and the "BBB" logo are registered trademarks of Council of Better Business Bureaus. R.S.O.L. PC SERVICES, L.L.C. is not affiliated with Sony Computer Entertainment Inc or Council of Better Business Bureaus. |